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I bought this bike 2 years ago and was unable to ride it because I was on supplemental oxygen and the weight of the oxygen tank made me lose my balance. I had a double lung transplant 7 months ago and the first thing I did after getting out of the hospital was ride my bike! the pedal assist was so great to help me rehab. I have weaned down to pedal assist 3/5 and ride over 10 miles frequently with no problems. I bought a bike rack and take my bike with me on trips (short & long). I even bought my dog an "RV" to go riding with me! I can't image having a better bike.
2/3/2022 About Galaxy 500. Evelo is a world class company. The staff exceeds expectations. The fit, finish and paint are flawless. The high end components deliver Bang For The Buck.
proud owner of an aurora limited edition, upgraded seat and post. very comfortable bike, handles great on and off road, I ride on roads and my 50 acres, gravel roads, and through pastures. the tires hold relatively well in grass and dirt, kinda slippery on loose gravel, stickers in the tires not a problem, no flats! Battery life is excellent, my big dog loves running with me, the deer are not afraid, and the sound is very minimal. I love the handle
bar positioning, as my mountain biking days are over, being 65 years old, with a bad shoulder. On level ground and downhill, I'm in 0 gear, no assist,
the throttle assist is very predictable, belt drive is the best! thank u Evelo!
I have had my Evelo Aurora for more than two years now and I absolutely love it. I recently started having some trouble with the NuVinci electronic transmission, but Thomas Weber in customer support got me the necessary part quickly and walked me through the repair. I was back on the road right away and did not have to take my bike to a shop. This is my second Evelo Aurora and they have both been fantastic. Great bike and great people!
I have owned 8 EBikes since 2015, (BTW most of my EBikes were $3-5,000 range) Five came from Evelo.. why Evelo? Because of their phenomenal customer service and their top-of-the-line advanced technology. In fact one of the best things is Evelo service.. whenever I have had a serious mechanical issue they just replaced the bike with a new bike.. one after almost 3,000 miles…
My latest Ebike is the 2021 Evelo Aurora Limited Edition. It is by far the best Ebike I have ever owned- it’s a stable platform yet powerful climber and very smooth, safe and comfortable
I must admit that I was skeptical of their new Automatiq Continuously Variable Transmission (CVT) because I live at the top of a 1.000’ climb with multiple 20 to 30 degree grade transitions. I found the earlier Harmony CVT could not handle the climb so I resorted to using its manual mode
HOWEVER The Automatiq CVT on the new 2021 model is different. it has a Cadence (gear) Controller on the handlebar which you can pair to the Enviolo App on your phone so you can see the Cadence (gear) ratio. The combination worked fabulously. So well that I set a personal record climbing the mountain to get home even beating my best personal times climbing in manual mode which is astounding.
The Automatiq also includes a wonderful feature that automatically gears down when you come to a stop so you are always in the correct gear when starting. It also has a torque sensor so when you pedal it starts going.. OR you can blip the throttle on a hill to get going.. a major safety feature.
You can read the specs about the maintenance free Gates Belt Drive and other top of the line features on their website. But if you want the most advanced bike on the market that conforms to USA Rule (not the more restrictive European Rules) with a throttle and 20+ MPH and 750W motor there is no real competition to the Aurora Limited in a step thru format or I would already own one.
After years of medical problems, I couldn't ride my bike. Evelo has given me back my freedom.
The first day on my new Aurora Limited, I couldn't stop grinning. Being able to be out there in the fresh air, and to go so much further on a ride, is just wonderful.
The team at Evelo stayed in contact with me during shipping, that was late due to shipping problems everywhere. They gave me extra support due to a surgery before the bike was delivered. They were great.
The only suggestion I would make would be to offer a spring seat stem and a more comfortable cruiser bike seat.
If your looking for a sturdy, excellent looking bike with power. This is the company I would suggest.
Like several customers, you never have enough information to be 100% comfortable when spending this much money. It took me more than 6 months of research and reading reviews and multiple emails and phone calls to a few manufactures to even decide to say, yes I am buying a trike. Now, which one?
This is my first bicycle/tricycle in at least forty years. Additional I am not able to stay upright on two wheels an balance issues are my primary concern. Only one arm will work for steering. Will I be able to ride with my grandkids on bicycles rides?
When I picked up the trike from the dealer who assembled it and set it up, it was my second time on a trike. 4 minutes on a different manufacturer. The first thing I tried was tipping it over to see has easy it was. The other brand did.
Did I make a mistake?
No.
I am 200 lbs, 6 ft and, in my opinion, if I ever flip it over, it would be too fast and too tight a turn to make that happen. With power, think I could easily overturn at speed with a tight turn but speed is a problem for anything moving. It's the driver, not the machine.
The peddle pace is GREAT for me and touch the brakes and the motor cuts off. As others said, I suggest ride without power first for a bit before you use the power.
Delighted. Completely.
Very strong, great quality, and now, after a few weeks, my only complaint is that I waited too long to by it.
The team at Evelo are very knowledgeable, responsive, willing to take time to help me explain the questions so I get it.
Nothing I have connected to this purchase was anything but delightful. Thank you, guys.
BTW, the dealer team all were impressed and a few asked to ride it before loaded into my pickup.
This is my second time I buy an EVELO bike. My first was a folding bike which I have been pleased to use for a few years and recently sold it for a reasonable price. My second is an EVELO Compass which I bought after searching comprables and reviews. Quality and reliablitiy were the main factors why I choose EVELO. For the short time I have been using the Compass, I can say I am equally satissfied as my first experience, it came almost fully assembled and ready to ride in no time. In brief, you get what you pay for. Another reason for my safissfaction is the EVELO Team, they stay in touch with you after the sale to make sure you are fully comfortable with what you bought.
After looking at many eBikes at many different dealers, we finally found a link to Evelo. We spoke with a Mr Eric Webster who explain all the details and what we should expect. Eric was "right on" with his guidance and instructions. He educated far far further than any of all the other dealers we visited. While these eBikes cost a little more than those we considered at the dealers, WOW, they are so much more than one finds at your local dealers. With the belt drive (vs chain) and the continiously variable automatic transmission, it is smooth, quiet and a pleasure to ride as the pedal rotation remain comfortable at a near constant 60 pedal rounds each minute.
Upon arrival, the Galaxy was shipped with a bent front fork. I called and within 2 days, a new one arrived with instruction on installation. Man, when in stock, the Evelo team moves quickly to solve problems.
If you have any questions, ask for Eric. He's a great explainer and technician quide.
Finally, I was hesitant to buy online. However, with Evelo, there is no worry. During the wait, they constantly kept us informed as to the status.
You'll be glad if you select Evelo as your eBike company.
As a person that works at the leader of EV vehicles, I went searching for my first electric bicycle to handle my work commute. Naturally I wanted the best and started comparing prices on various google search results. All too often when we are searching for things to buy at the best price and performance our money can get us, we tend to forget about Customer Service and the people who support the pre and post-purchase in our total cost. How do you put a price on that? I purchased an open box folding bike from a company I only learned about through positive youtube videos and their website and facebook page. I had issues with the front brake squeaking and the facebook community pointed me to customer service. I had a response and a dialogue going within the same day. They even answered the phone! I ultimately took it to a local bike shop to have it tuned and emailed that receipt to David at EVELO and within 24hrs had a credit back on my original payment. The quality of the folding "Dash" bike is exactly as reviewed and the customer service is way above industry standard. This company is run by professionals and now I feel my bike was more than a purchase, but an investment backed by a reputable company.
This company is second to none! I bought a open box Aurora Limited liked the bike but noticed it would make a clicking noise after riding 20 minutes. Talked to them thinking it was a normal sound but they were quick to say it was not. Tried the things they suggested, but unfortunately it didn’t do the trick! Send Evelo a recording of the issue while riding the bike, note it was difficult but finally got it! They agreed that it had an issue an sent a replacement bike. I put the accessories on the new bike which is the newest version of the Aurora Limited. It’s automatic or you can change it to manual but I didn’t like the manual shifting mechanism so went back to automatic. It’s a great bike but I preferred the twist shift, guess it’s the motorcycle guy in me. After trying this new version for a while I just wasn’t liking it! Send David a message stating my opinion and he offered me the new Atlas. I tried to get some feedback on this bike but it’s a new production bike so read the reviews on the old version the Delta X. I trust this company and sure the Atlas will be the bike for me!!!
I live in Saint George Utah and if you are in the market for a great bike you will not be disappointed!
Clyde
We have been lucky to be able to purchase 2 Compass Trikes. The first one when it first came out .Rode over a 1000 miles the first year. Then my husband also wanted one. So I ordered another one with the rear differential and that is awesome and of course I claimed it as mine.. Have put in another 1000 miles on the new one. Both working well and battery charges well to 100%. These trikes have done well for us especially with this pandemic. We were able to go out and enjoyed the outdoors going to grocery stores, bank , drive thru food chains and farmers market a lot or just to have fresh air and fun .Sometimes we raced on the trails when not busy. We get a lot of compliments from friends and strangers on our trikes.It kept us active and get the exercise we need.
My husband is 82years old and recently had a stroke that affected his balance and he worked hard and now riding his trike after 3 months of rehab. I'm 75 years old and I have been so afraid of falling since I fell off my regular bike . The trike made me enjoy life again after both knees replaced, rods and screws placed in my spine and a right total shoulder done. Hopefully that's the end of metal placed in my body but that dont stop me from going almost everyday weather permitting.
I can not forget to mention the excellent service that Evelo customer service have given us. Thank you very much to Thomas, Alex, David and Justin and others that have taken my calls and very willing to help.
My son purchased a Galaxy 500 for me. I can't tell you how much I love this e-bike! I have had it a month and have had lots of questions for the support staff. They are SO responsive and helpful which is a rarity these days! This bike was worth every penny. It is a dream to ride. I don't have to worry about shifting and can go up the steepest hills with ease.
The best electric bike to own is the one you will actually USE. And I use my Evelo Compass all the time! It brings a smile to my face every time.
After a great deal of research, I purchased the EVELO trike, and I couldn't be more happy with my decision. I had a major allergic reaction to a medication several years ago that compromised nearly all of my tendons, causing me to tire easily after prolonged movement, and I wanted something that would permit me to move about with relative ease, while providing stability and ample power. Feeling safe from falling was very important to me, and my EVELO tricycle not only provided me with the ability to be mobile, but also gave me confidence that I would not fall when the tendons on my feet needed to rest. The pedal assist feature is extremely helpful, and when all else fails, I know that the throttle will take me up hills with relative ease--I just sit back and smile while my electric trike does all the work for me!😁
In addition to providing me with much needed balance and power, my trike (who I have named Evie) is beautifully constructed. She looks elegant, and I cannot tell you how many times complete strangers have stopped me while I am out and about just to compliment my ride and ask me about my riding experience. This bike makes me feel safe, is beautiful and functional, and is very comfortable to ride. I love the look and components used in its construction, and I absolutely love the back basket that comes with it--I can haul just about anything I want in it--my small dog incuded!
Last but not least, I feel it would be wrong of me not to include the TREMENDOUS customer service/support I received in my evaluation. From point of sale to delivery, the level of service I received from David, Alex, Maurice, and Justin and countless others, was second to none. They answered all of my questions (often same day) and, because they have a headquarter in the Seattle area, took the time to build and deliver my trike to me. The "white glove" service of building my trike was an option I definitely would recommend any trike customer (who may be directions/technically challenged!) consider. My husband and I had planned to pick it up from a local bike shop, but due to Covid 19 shipping complications, EVELO went out of there way to put my trike together (a service offered to trike owners, because it may be a bit more complicated to do) and then personally delivered it to me. A HUGE thank you to Justin for being so kind and generous in not only doing this for me, but in also spending about 45 minutes to answer my questions once my trike was delivered. Now that's customer service!!
It took me a great deal of time to decide to pull the trigger and purchase my trike from EVELO. I had locally test ridden a competitor's electric trike (Pedago), but found the riding experience (for me) to be a bit wobbley, so on a leap of faith (because Evelo bikes can only be purchased online), I purchased my trike after having read reviews from previous owners, independent bike reviews, and watching YouTube videos on their functionality and form. I highly recommend typing "Evelo tricycle" on YouTube and watching the reviews. It really helped me get a sense of what my trike can do. But knowing that if I was unhappy for any reason that I could return it with a refund on my purchase order, only sealed the deal. That let me know Evelo stands by its product, and it has faith that its customers will, too.
I would not hesitate to buy another Evelo electric bike in the future, and if you are looking for a well-made electric adult tricycle, I hope you consider giving this small company your business. This company sells an exceptional product, and is run by exceptionally good people.
I recently purchased 2 Evelo Aurora Hub bikes as my husband turns 70 this month. My hope was that we could ride and exercise together.
It’s been years since my husband rode his 10 speed Schwinn Le Tour II all over the countryside. Knees, hips and other medical conditions prevented him from getting his leg over the top rail.
The bikes are beautiful, white glove bike shop assembled and delivered are meeting every expectation so far. We are taking our time to experiment with the pedal assist, gear changing and throttle components and ride every day, even if it is for a few miles.
As most of you already understand researching the different electric bike models is challenging. I made my decision on this purchase because of the fantastic customer service I experienced with all questions addressed.
Right off the bat I'll say that it's not as powerful as some of the other "folding bikes" like the Rad Mini 4 or the Aventon Sinch but that doesn't tell the whole story. What's so great about this bike is it's ACTUALLY portable when it comes to size and weight. The Rad Mini 4 and Aventon Sinch are really full size bikes that happen to fold but they really aren't portable. Ok so what's so great about the Dash? The riding experience is so much better than the other folding bikes out there. The pedaling experience is so smooth and you hardly feel when the motor kicks in because it's so quiet but all of a sudden you notice that you're moving at a great pace. Pedal assist 1 to 5 feel fantastic and I love how every assist level has it's place. When you change gears you don't get that annoying CLUNK that you get when you have a chain. The belt not only feels great to pedal with but it's just so much cleaner looking on your bike. If you're someone like me who carries it into his apartment you don't have to worry about grease getting on things like the rug which I've had happen before with an old Motobecane Hybrid and that was a NIGHTMARE to clean up. The 350w motor is SUPER impressive for it's size. Like I said you won't get the acceleration that you get on the 750w motors on other bikes but as someone who is 220-230 (with my backpack full) I'm actually shocked it moves as well as it does. The battery is half the size compared to some other folding bikes and so far I've only used up 1-2 bars of battery since owning it so I'm assuming I'll get 30-40 miles of range on it, and for the size that's incredible. The battery is also well constructed which seems like some sort of aluminum casing and not some cheap plastic on the outside. It does take some time to charge but I'm sure you can buy an aftermarket charger that can fix that. I was worried about the tires at first but speaking with David he assured me these tires would be just as good as some of the fat tires on other folders and he was right. They are super comfortable and they really help with some of the portability because they are a bit thinner than fat tires. They have great grip too and have no trouble on gravel or dirt roads. The included LCD screen is fantastic, bright and colorful but I do wish it had a battery % on there but I notice this is a problem in general with folding bikes. They all seem to use these 5 bar battery gauges which just aren't that accurate. You want to know when you're on the last bar if you have 10 miles left or 2. Now when it comes to aesthetics it's just a sexy looking bike there's no denying that. The dark blue color is a fantastic choice because in certain lighting it looks black but when the sun in shining you can see that great pearl paint job. Really my only cons with this bike are I wish it had a 500w motor minimum but I get that would kill the range on the bike or they would have to put in a bigger battery which means a bigger frame for the battery and more weight and so on. I love how they thought portability first because that's the reason a lot of us get these folding bikes so we can carry them up stairs to our apartments. My other small complaint would be for the price I wish they included a bell like a lot of the other folders do. Yea you can just buy a cheap one on Amazon but that's not the point. Overall I think they have a real winner here and if you are looking for an eBike with portability with extreme quality, fit and finish and an overall great experience the Dash is your bike. Last thing I want to touch on is the customer support. Yes you get the 4 year 20k mile warranty which I think is the best in the industry? (I haven't seen better), but from the minute I was interested in this bike until now their sales reps will email you day and night to keep in touch and make sure everything is perfect. I probably wouldn't have pulled the trigger on this bike if it wasn't for David because I was very weary of 350w bikes but he assured me it would be good enough especially with the mid drive and he was right. They weren't afraid to talk about the shortcomings of the bike and they appreciated my feedback. I would not hesitate to order another EVELO and when I get a place where I don't need a folder I'm certain I'll pull the trigger on an Aurora Limited. Thanks for reading!
It was a long wait, but well worth that wait. When I received the bike i was unable to assemble it at that time. I ended up having a local bike shop assemble it. The bike shop handles a couple of other brands ebikes, but were very impressed with the construction of my Aurora. Not long after it was assembled I had two stints placed and I was able to start riding. A little background I am a 79 year old normally active male. However, had cancer surgery April of 2020, have been restricted due to COVID and had two stints placed in April 2021. I live in the eastern foothills of Bakersfield where there is a great deal of large hills to climb. I no longer would be able to ride a normal bike, due to lack of physical activity for over a year and it would be too much stress on my heart. I had hoped the Electric Bike would be the answer. Well it was better than I had expected. I had picked the Aurora Hub because it fit my needs and my physical size. I am 5'7' 170# and it was perfect. The only changes I made are the addition of the C9 seat for more comfort, the security lock, and rear storage bag. I recently added saddle bags and handlebar mirrors. I currently have a electric horn/ alarm horn ordered. Now as for riding I find it fits my wants and needs perfectly. I set the assist on one and ride most of the time using the manual gear selections. However, when it comes to hills I use the electric assist. I try and keep the assist at no more than three, I want to get exercise and not depend on the assist more than necessary. I found often I use the assist without using the lowest gear so that I maintain a more normal pedal pace. I have found there is no situation that I can not learn to adjust the the manual shift and electric assist and not feel comfortable. The ride is very comfortable with the over size tires and adjustable shocks. The controls are easy to use and though I have the manual brakes they work great, even on steep downhill grades. I have found the thumb controlled throttle to very useful when starting out and I need immediate speed to cross a highway safely, when clear. Since I ride using the least amount electric assist necessary, yet maintaining a safe effort, I have found it very easy to ride for an hour and a half or two returning with plenty of power left. That includes riding with the lights on, for safety, at all times. I was very surprised at the shortness of the charging time and learned quickly not to leave it on charge long. I must say I am happy with my Aurora and the only change necessary was the change to a more comfortable seat. All the rest of the additions are just personal preferences, additional safety and security.
Rides nice, looks great, and a fine way to get exercise! I am so happy with my purchase, and the Evelo team is wonderful!
Evelo Aurora Limited Review
This is my 4th ebike purchase and certainly the best (and at this price level, it should be!). I am now spoiled and won’t buy another bike unless it has a Gates belt and CVT hub! This very impressive technology simplifies the gear train and quietly eliminates oily (or rusty) chains and temperamental greasy derailleurs.
The handling on this bike is excellent, thanks to the use of quality tires, hydraulic disk brakes, and a robust front suspension fork. The handlebar controls are high quality and their look and feel are top notch. Switching between “manual” and “automatic” on the CVT hub is a simple button press and a super cool feature. The automatic mode allows you to set your preferred cadence while you are cruising along, but if you slow down or stop, it will immediately ‘gear down’ to allow easy acceleration to your previous pace! On level terrain I rarely needed to go beyond pedal assist level 1. The throttle also works nicely and is always handy when moving from a dead stop (I cannot see spending thousands on an ebike with pedal assist only). The functional rear brake light is also a nice touch.
I put the first 170 miles on the Aurora during a week in Hilton Head and I’ve gone 35 miles on a single charge (basic flat terrain and paved trails).
My bike had an assembly problem at the rear hub and David promptly sent me the tools, parts, and info to get it fixed. Evelo’s response was very impressive.
Pros
-High quality components: hydraulic disk brakes, fenders, lights, rear rack, suspension fork, puncture resistant tires etc.
-Advanced gear train technology
-Aluminum frame and solid handling
-48V battery and 750 watt motor system
-Excellent customer service
-Exceptional warranty
Cons
-Battery removal is the only way to “lock out” the system (if the bike is locked to a rack, someone could easily turn on the system and engage the motor).
-Limited programming options and no clock on the display (our other ebike with a Bafang controller allows 3, 5, or 9 PAS levels, numerous top speed settings, password protection etc)
-I replaced the seat with a softer one and it'd be nice if a suspension seat post were standard.
To preface I have only owned this bike for 2 days. I just installed the bike and it was pretty easy.
I expected a top quality bike after reading all the reviews. But seeing it first hand is very impressive.
I own 5 ebikes. A stroker st1, bulls Evo 27 fs, pedego, I zip Zuma, specialized cumo. Most of the bikes I own are all over 3k with my top two being 5 to 6k. This limited Evelo is by far the best built, best materials used, bike we have owned. Hands down a very quiet, sturdy and comfortable ride.
It would be nice to have a more comfy seat and post spring.
I can't say enough about the quality of this bike.
Ride is SO smooth! The CVT shifter changes the riding experience totally, especially on big hills. Dial in your gear exactly without any loss of momentum. The bike is incredibly stable and I find myself leaning into curves effortlessly. The big tires make going over grass or gravel easy. I want to ride for hours every day. Gorgeous build, solid, strong, destined to be a friend bike. I love it.
I've had my Galaxy 500 for just about a month now and have about 120 miles on it, despite the snow we had this month. This is my first e-bike, having biked for years. I'm now retired, 65, overweight, and live on a hill which I couldn't pedal up with a regular bike. I can get up the steepest hill with ease now. My biking buddies all take their bikes on car racks to the place we meet up for our 10-15 mile ride, since they too live on the hill and can't bike up the hill to home. I now bike from home to our rendezvous, no longer worried about getting back up the hill. I did replace the factory seat with a Bikeroo which is much more comfortable and EVELO credited $40 back to me for it. I look for a break in the weather now to ride this bike at least 3 times a week (just finished a nice 10 mile ride today on the wonderful biking/hiking trails in Bellingham). I love the mid-drive, Gates Belt, and automatic gear. I used the manual mode for quite a while because of my experience with regular bikes, but using the automatic (blue) mode is quite responsive and has become my default mode of travel now--it just works!! I definitely made the right choice with EVELO. There are cheaper options out there, but I don't think you can get any other e-bike with the full features and quality of EVELO for less (and in fact, with the top quality components, most other brands similarly equipped bikes are more). I'm looking forward to many years of enjoyment.
So, after sitting through the 2020 dumpster fire, I finally splurged and ordered the Aurora LTD. After over 40 hours of research, I pulled the trigger.
With all the tech features, even at double the price of my 2nd choice, I'm not at all sorry for spending the extra $. With a little over a month and a couple hundred miles I can report:
1. bike is SOLID and a little heavy
2. Range isn't there yet, but it gets better with each charge cycle. about 35 miles/charge at PAS 2 at first but up to 45 miles plus
3. the frame is FULL SIZE and definitely a stretch for a 5'5" male...but it works!
4. Would like a taller gear ratio at the top end. Cadence is a bit fast at 15-18 mph on the flat in high "gear".
5. Just took delivery of a GALAXY 500 for my wife. Definitely size friendly but just as solid and 20% lighter.
6. Service and sales response is 5 star.
Go ahead, you won't regret it!
I got a good deal and received my bike October 13. I had no experience with ebikes so I didn't know what to expect aside from watching reviews online. Hills and headwinds had made biking somewhat unattractive, especially the big hill to get down to a really nice riverside trail nearby. My little sister had learned about ebikes and did a ton of research with the conclusion that Evelo was the right one. I suppose I could try to tell you all that I like about the bike but the strongest proof is this: in 2.5 months I've put 625 miles on it! Winter is here; I layer up (including ski goggles) and go out and ride! .... 32 degrees today and I had a very enjoyable 24 mile ride. You can buy lesser priced bikes but do they have all the features, a 4 Year Warranty and exceptional Support? My bike is heavy but it leads me to believe it's going to hold up and riding it is just pure fun! The hills and headwinds?.... no worries! The riverside trail I get to ride now?... it's awesome!
I'll try to remember to update as time goes forward.
Update to review 11/20/22 since I didn't have a picture. This is my Aurora Limited. I am 5'2" and this bike fits me very well so you more petite people have a point of reference.
