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I’ve had my Evelo Omega bike for almost two months, now. I have averaged more than 3 rides a week. Each ride is in excess of 20 miles with a vertical gain of more than 1200 feet. I’m personally north of 70 years old, 6’2” tall, and over of 250 lbs. I share this information to put in perspective how impressed I am by this bike whether I’m on a street or on a trail, whether I’m going up hill or down hill. The Enviolo transmission allows you to enjoy the ride and not be concerned about shifting gears in what might be otherwise tricky situations. It’s a comfortable ride, even for a big guy like myself. The bike has plenty of power and the battery life is very impressive. Finally, I would be remiss not mention the responsiveness of the knowledgeable support team. I’m glad I got the Evelo Omega Electric Bike!
By my memory I’ve had more than a dozen bikes in my lifetime. Some single speed, a variety of 12 to 21 speeds, a few electrics, but the Omega is by far the best bike I’ve ever owned. It fits me well, has a comfortable seating position, is powerful, great looking, sturdy, easy to ride on all surfaces and has a great range. I went 51 miles on mine the other day, and still had 25% of my battery left. The greatest things about this bike are the carbon belt and automatiq transmission. No longer do I need to worry of getting grease on my leg or pants, of maintaining a chain and derailleur or having to shift. It’s just hop on the bike and ride. It takes a bit of trial-and-effort to get the settings to where you like them, but once you are dialed in, it’s a dream. Not only is the bike wonderful, so is the customer service from Evelo. My bike arrived with a damaged left crank and bent rotor. A quick call to support and new parts were on the way…including a crank puller tool! Email questions and concerns are dealt with quickly by a friendly staff member. All in all my experience has been fantastic and I know I won’t be looking for a new bike for a long time.
Mostly happy with this bike after resolving a minor speed sensor issue and changing out the tires for a more gravel friendly grip. Also added a thudbuster seat suspension which seems to help ease the rough gravel road jarring and awaiting handlebar suspension for the same issue. Plenty of power for any hills I've encountered to date and I like the upright riding stance. Customer support has been excellent! By far the best product support I've ever experienced! Would have rated 5 stars except for the suspension/tire upgrades needed.
There are so many things I like about this bike and a few that need improvement. If you’re looking for a powerful bike requiring minimal maintenance and a comfortable ride, the Omega checks all the boxes! Add to that, the best customer service anywhere!
I haven't even taken delivery on my Evelo Atlas yet, but just from my pre and post-sale conversations with Evelo staff, I can tell you that for an e-bike company they are very responsive, personable and professional. I can't wait to get my Atlas!!!! I am looking forward to a long and gratifying relationship with Evelo!!!
This is my third Ebike and by far the best experience for me. My first clue to what I have experienced was the superior, long warranty. Unfortunately because of typical for everything recently ( COVID related delays) the supply chain created a snafu and my first Omega arrived late. A month late mind you. For this disappointment EVELO kept me informed and extended my warranty. Impressive. And doubly disappointing was the fact that I couldn’t get the head end adjusted correctly and felt unsteady atop this Omega. Eventually through email correspondence EVELO service said quit riding it, take it t9 a bike shop and get them to adjust it. They discovered a bent stem on the front fork. Needed a replacement front fork. Having no such part quickly available EVELO agreed to a replacement Ebike.
It, the replacement, runs/rides as expected. I padded the defective Ebike and sent back to EVELOI n the package the replacement arrived in.
What I love about this Ebike in order of importance to me : quiet smooth ride, no greasy chain and fickle derailleur to mess with, enough power in mid-motor to tackle hills around my home, both cadence and torque sensor ride, no gear selection expertise needed just hesitate slightly, tight quality construction. Those relate to the hardware. The service is SUPERIOR. This is worth thousands and a true distinguishing characteristic of this Ebike company. They are responsive, knowledgeable and into not delaying things for THEIR convince like other vendors. Another vendor really wouldn’t try to help you unless you spent an hour or more making videos of the problem despite being able to describe the problem adequately in an email. This just wasted my time. In contrast this company seems to do service as I would have it done. Very satisfying experience to date. I have ridden 90 miles thus far.
I just started riding the Omega. It is a pretty amazing bike. It is nice just to be able to ride without having to worry about shifting. All you have to do is to apply more power if you need to go faster/quicker. I grew up riding conventional bikes all the time. And I still do ride one occasionally. But it is nice to have an e-bike to go longer distance and faster. I looked at a lot of e-bikes and have owned a few and have gotten rid of (wore out is ride and purpose for me) before I chose the Omega. You get a lot of bang for the buck with the Omega. The Omega has everything you would want in an e-bike (I have owned a couple of Rad Power Bikes (sold them both), Couple of Trek e-bikes (Trek e-bikes are expensive for what you get, but they are good quality bikes, I sold one of them and keep one ... hybrid bike that I go off road with), One "Ride One Up" bike (my Wife bike). The greatest asset of owing the Evelo E-Bike is the outstanding Customer Service that is provided to you pre and post purchase. There are a lot of E-Bike out there to chose from. I looked at a lot of companies and e-bikes and new brands seem to be popping up more and more on line. I was taken in once I looked at Evelo's website and what they had to offer in Customer Service and fully automatic powerful long range E-Bike the Omega. Also I paid no shipping cost or tax. Good Luck finding the E-Bike or your Dreams ... I have found mine in the Evelo Omega.
This is one of the few things I own that I absolutely love. Excellent quality, excellent construction, excellent engineering. I have had the bike now for 200 miles because I wanted to wait before I did a review. Everything about the bike is well thought out. It's easy to ride and definitely geared towards the upright rider like myself. It has a long range and very comfortable. There are cheaper bikes, but you will be getting a cheaper bike.
Customer service is great I needed some help and they responded within minutes sending documents, images and follow ups. When I told them I missed out on getting the bike lock and could I please partake of the offer (even though it was my fault I missed out) the reply was, “It’s in the mail”.
Here are some things I have done with bike to customize it. I got a cloud 9 seat, some saddle bags and mirrors. Mirrors are tricky as the bike does not accommodate them well, but some clamp-ons I got on Amazon worked well. Also I put some slime in the tires as I ride where there are thorns. They are tough tires even without it. I bought it to start riding after a major heart surgery and knew an unpowered bike would be too much for me. This was the perfect solution to slowly work my health back up and get outside. Now for some cons to be fair. The neck is fixed and you cant raise / lower it. Seat is hard but you get an upgrade offer, and the throttle lever could be a little better. All small stuff. This was money well spent!
I love my bike, use it daily, but the true blessing here is the customer service. For being a remote service, they always, I mean always, take care of the problem… fast!!!
Ordered the Compass/Trike for my wife, and she loves it. We rented another brand trike, and it was not built as well. Trikes take some getting used to, as different from a bike, but once she got used to it, we ride together almost everyday. It is a lot safer as lowers risk of falling over. The only down side is no local dealer to go to for repairs, but the online response for any issues/problems has been great. They coordinated with a local repair shop to do the warranty work, and paid for it. We get a lot of compliments on the bike, it looks really nice. It comes with one battery, and we ride on flat trails, with a medium/small sized woman on the bike. With the battery fully charged, we ride for about 2-2.5 hours over a 20 mile trail and use about 80% of the battery. So its good for about 25 miles max on paved flat trails for a 135 lb. person. Yes, we can get a second battery, but they are not cheap.
I'm a 65 year old, 5'5" female, who lives in the beautiful mountains of Western North Carolina. My bike before this was a Townie Go! 21 speed cruiser. I found it bulky, hard to ride, heavy and I HATED dealing with gears. I did a year long research project on E-bikes to determine if they were for me, and if so, which bike would suit me best. I rented or borrowed and rode Pedegos, Aventons, Treks, and Specialized e-bikes. None of them worked well for me. One of my greatest concerns was the weight. If I dropped any of the afore-mentioned bikes, or fell (which I did, several times); it was a struggle for me to pick it up - and putting it on a bike rack unassisted was next to impossible!
I found Evelo online and began researching. I was hesitant to purchase from them at first, due to the fact that I could not ride the bike before purchasing it - and $4K for a bike was an investment for me. What if I didn't like the bike? What if it was too large/too small? What if my local shop wouldn't service it? I called Eric at Evelo and peppered him with these questions, and many more. He was calming, helpful, assuring and willing to talk with me for as long as it took. After a few calls to Eric, I pulled the trigger, purchased the Galaxy 500 - and I'm damned glad I did!
While the Galaxy 500 is sturdy; it's also easy for me to handle and manage. It's balanced beautifully and is and so very well made! I LOVE the Automatiq gear shifting mechanism. It's truly set it and forget it. This is a quality bike people, and I feel like my 4K was well spent. It's handsome and I like the fact that I don't see this bike every time I turn around. I'm taking this baby on local bike paths; riding in the neighborhood; riding rail trails and I have a BIG grin on my face every time I get on the bike. Riding it is truly like being a kid again.
And I can't say enough about Evelo's customer service. I usually take comments about CS with a grain of salt, but the service I've experienced with Evelo so far has been first-rate. The bike arrived with a bent battery rack, and I'm waiting for that to arrive. But all questions, concerns, etc. have been met with rapid response and everyone I've dealt with has been courteous, kind and willing to help in any way possible. Thank you Evelo for giving me this joy. I hope to ride this bike in good health for many years to come, and when I do, I will continue to sing your praises.
Received this bike a couple of weeks ago. Assembly was easy, only a few simple steps. Unboxing and removing packing material actually took longer than assembly. The bike is a fantastic value for the money now that I've had a chance to compare it with similar bikes at retail bike shops. Honestly I think you get far more bike and features for far less. I'm a big guy 6'1" / 300# and was concerned that I would need something bigger but the motor on this bike acts like I'm not even on it. I've done a lot of riding at assist level 0 (turned off) and find the bike to be a very smooth and easy ride. It's easy to forget it is an ebike, but hit a hill or a headwind and a single button press and you're cruising with little (or no) effort. Your choice. I read a lot about hub vs mid drive and was concerned that the hub might be clunky but whatever Evelo has done I love the way it engages in assist mode or using the throttle lever. I don't have anything to compare it to since this is my first but I honestly can't find anything about the hub drive to criticize. The cable brakes may not be as effective as the larger hydraulic on some models but I can't say that I can find any noticeable issues with this type of brakes. They stop well even with the load it is being asked to handle. The controls are simple to use and I love the display included. I had an issue trying to figure out how to set it up but I logged a ticket with Evelo on a holiday weekend using the website and they responded almost immediately and sent me the needed manual and I had everything I needed. I couldn't find that manual on the website, there should be a link on the bike or support page but kudos to the team for fast response on a weekend, a holiday weekend even. I love the looks of the bike and the style and it rides smooth and is easy to control. I appreciate that lights are included and prewired and the rear rack is handy. It's a complete package. The derailleur arrived slightly out of adjustment so I tried to call Evelo on Memorial day and was not surprised to get forwarded to voice mail. I did NOT leave a message or my number so I was shocked when I received a callback from Evelo support within the hour, they must've used caller ID. So, once again, great support. I was actually out riding and stopped at the local eBike dealer and they offered to adjust it since I bought a few other items there (a lock, cell phone mount, flat repair kit). They checked and did some minor adjustments on the brakes and derailleur and everything was perfect. I was happy to patronize them and appreciated their offer to dial it in. They hadn't seen an Evelo before but seemed impressed with the stock quality and features. I didn't tell them how relatively inexpensive it was compared to their similar models. I couldn't be happier with the Aurora Sport quality, features, or value. I'm having fun although my butt needs some more practice.
This is the greatest company online or off that I have ever dealt with. They are totally customer friendly.
I have the compass and love it. I ordered one for my wife and due to delivery problems did not receive
her compass until November which in Wisconsin is not bike weather.
I asked if we could start the warranty April 15 and they agreed. I pushed the crate into a corner of the garage and never opened it.
Well to make long story short my wife has stage 4 stomach cancer. I asked if I could return the trike and there was no hesitation.
The answer was yes. I don't know what our full future is but should good thinghs happen and my wife gets better I would not hesitate to order her a new Compass. This is a great company
Mel
Now that we’ve had some decent weather I’ve been able to spend more time on the trike. Having the throttle is a real bonus when I find myself at the bottom of a hill. The Pedal Assist levels I’ve just started testing. I found that Level 3 was a bit fast initially. Having the rear differential makes it feel so stable when turning although I do keep the speed in check.
Recently I got myself in a pickle going down a trail to the beach and discovering there was no place to turn around. With some judicious use of the throttle I was eventually able to turn it around. Having a reverse gear would have been better. Now I just send my two wheeled friends to check things out.
I use the trike as my everyday driver. I have a waterproof container with a lid in the rear basket that I use for grocery shopping, carrying equipment for meetings, etc. I’m planning on propping the container up a bit so I can have two levels for goods. Then I will make a waterproof cover for the whole basket.
With the balance issues I have I would certainly recommend this trike. It’s very well built and always attracts lots of attention. My cat will be riding with me soon too.
During the process of getting the trike into Canada from Seattle I had exemplary service from all the people I spoke with at Evelo. And the missing cover was shipped at no cost right away. I had a good feeling about this company right from the start & so far I haven’t been disappointed. They will take care of you. I just wish they would export them to Canada. I did lots of research before choosing the Evelo Compass but couldn’t find anything in Canada that met my requirements. I would buy it again.🤓
The Aurora LE is my first e-bike so I can't really comment on its performance. It's been pretty easy to ride thanks to the Enviolo Automatiq and I really don't miss changing gears. I set my preferred cadence and keep cycling. Throttle is also useful after stops. The bike is quite heavy so I'm glad it's a step through and not step over. I'm going to use it for commuting and it should work well for that. The bike does not look cool or slick so don't expect anything aesthetically pleasing. Pretty clunky and screams "ebike commuter". But the comfort from the upright riding posture, the stability from the almost-fat tires, and power are unbelievable. I've not dared going past PAS1. Easily exceeds 20 mph even at PAS1. Bike is well-built and quiet and I love the Gates Belt and lack of derailleur.
I had originally ordered the Atlas but didn't want to wait so switched to the Aurora LE. The customer service team at Evelo is incredible. They made the order modification easy for me and answered my questions even on a weekend. They followed up with me even after delivery. It's a pricey bike but you will receive excellent customer service. I will give the team five stars and the bike four.
Just bought an Aurora Sport, I have been riding a regular Trek mountain bike, I’m 75, I thought assy was fairly easy, I ran into a couple pauses, called customer service they picked up immediately, solved my problem, one thing I can’t get over is how easy is it to ride without power, Amazing, my first ride was beyond belief, Wow, how neat is this going up a hill at 12 miles an hour , so easy,every time I take it out people compliment me on how cool it looks, the 3 inch tires are just perfect for gravel and off road which is where I ride, still figuring out gears and PAS, settings,but I’m loving this bike, got a Evelo rear bag to put my lock and several items, it holds a lot and looks good, got a Thule 2 bike Pro rack , works great.
I love this bike! It's still cold here but I ride it whenever I can. I feel like I own a two wheeled Rolls Royce. You have to experience the automatic transmission, words cannot do it justice.
The quality of this bike cannot be overstated and the customer service is exceptional as well. This company has gone the extra mile to see to it that I was satisfied with my purchase. I would not think of buying from anywhere else.
I bought this bike 2 years ago and was unable to ride it because I was on supplemental oxygen and the weight of the oxygen tank made me lose my balance. I had a double lung transplant 7 months ago and the first thing I did after getting out of the hospital was ride my bike! the pedal assist was so great to help me rehab. I have weaned down to pedal assist 3/5 and ride over 10 miles frequently with no problems. I bought a bike rack and take my bike with me on trips (short & long). I even bought my dog an "RV" to go riding with me! I can't image having a better bike.
2/3/2022 About Galaxy 500. Evelo is a world class company. The staff exceeds expectations. The fit, finish and paint are flawless. The high end components deliver Bang For The Buck.
proud owner of an aurora limited edition, upgraded seat and post. very comfortable bike, handles great on and off road, I ride on roads and my 50 acres, gravel roads, and through pastures. the tires hold relatively well in grass and dirt, kinda slippery on loose gravel, stickers in the tires not a problem, no flats! Battery life is excellent, my big dog loves running with me, the deer are not afraid, and the sound is very minimal. I love the handle
bar positioning, as my mountain biking days are over, being 65 years old, with a bad shoulder. On level ground and downhill, I'm in 0 gear, no assist,
the throttle assist is very predictable, belt drive is the best! thank u Evelo!
I have had my Evelo Aurora for more than two years now and I absolutely love it. I recently started having some trouble with the NuVinci electronic transmission, but Thomas Weber in customer support got me the necessary part quickly and walked me through the repair. I was back on the road right away and did not have to take my bike to a shop. This is my second Evelo Aurora and they have both been fantastic. Great bike and great people!
I have owned 8 EBikes since 2015, (BTW most of my EBikes were $3-5,000 range) Five came from Evelo.. why Evelo? Because of their phenomenal customer service and their top-of-the-line advanced technology. In fact one of the best things is Evelo service.. whenever I have had a serious mechanical issue they just replaced the bike with a new bike.. one after almost 3,000 miles…
My latest Ebike is the 2021 Evelo Aurora Limited Edition. It is by far the best Ebike I have ever owned- it’s a stable platform yet powerful climber and very smooth, safe and comfortable
I must admit that I was skeptical of their new Automatiq Continuously Variable Transmission (CVT) because I live at the top of a 1.000’ climb with multiple 20 to 30 degree grade transitions. I found the earlier Harmony CVT could not handle the climb so I resorted to using its manual mode
HOWEVER The Automatiq CVT on the new 2021 model is different. it has a Cadence (gear) Controller on the handlebar which you can pair to the Enviolo App on your phone so you can see the Cadence (gear) ratio. The combination worked fabulously. So well that I set a personal record climbing the mountain to get home even beating my best personal times climbing in manual mode which is astounding.
The Automatiq also includes a wonderful feature that automatically gears down when you come to a stop so you are always in the correct gear when starting. It also has a torque sensor so when you pedal it starts going.. OR you can blip the throttle on a hill to get going.. a major safety feature.
You can read the specs about the maintenance free Gates Belt Drive and other top of the line features on their website. But if you want the most advanced bike on the market that conforms to USA Rule (not the more restrictive European Rules) with a throttle and 20+ MPH and 750W motor there is no real competition to the Aurora Limited in a step thru format or I would already own one.
After years of medical problems, I couldn't ride my bike. Evelo has given me back my freedom.
The first day on my new Aurora Limited, I couldn't stop grinning. Being able to be out there in the fresh air, and to go so much further on a ride, is just wonderful.
The team at Evelo stayed in contact with me during shipping, that was late due to shipping problems everywhere. They gave me extra support due to a surgery before the bike was delivered. They were great.
The only suggestion I would make would be to offer a spring seat stem and a more comfortable cruiser bike seat.
If your looking for a sturdy, excellent looking bike with power. This is the company I would suggest.
Like several customers, you never have enough information to be 100% comfortable when spending this much money. It took me more than 6 months of research and reading reviews and multiple emails and phone calls to a few manufactures to even decide to say, yes I am buying a trike. Now, which one?
This is my first bicycle/tricycle in at least forty years. Additional I am not able to stay upright on two wheels an balance issues are my primary concern. Only one arm will work for steering. Will I be able to ride with my grandkids on bicycles rides?
When I picked up the trike from the dealer who assembled it and set it up, it was my second time on a trike. 4 minutes on a different manufacturer. The first thing I tried was tipping it over to see has easy it was. The other brand did.
Did I make a mistake?
No.
I am 200 lbs, 6 ft and, in my opinion, if I ever flip it over, it would be too fast and too tight a turn to make that happen. With power, think I could easily overturn at speed with a tight turn but speed is a problem for anything moving. It's the driver, not the machine.
The peddle pace is GREAT for me and touch the brakes and the motor cuts off. As others said, I suggest ride without power first for a bit before you use the power.
Delighted. Completely.
Very strong, great quality, and now, after a few weeks, my only complaint is that I waited too long to by it.
The team at Evelo are very knowledgeable, responsive, willing to take time to help me explain the questions so I get it.
Nothing I have connected to this purchase was anything but delightful. Thank you, guys.
BTW, the dealer team all were impressed and a few asked to ride it before loaded into my pickup.
This is my second time I buy an EVELO bike. My first was a folding bike which I have been pleased to use for a few years and recently sold it for a reasonable price. My second is an EVELO Compass which I bought after searching comprables and reviews. Quality and reliablitiy were the main factors why I choose EVELO. For the short time I have been using the Compass, I can say I am equally satissfied as my first experience, it came almost fully assembled and ready to ride in no time. In brief, you get what you pay for. Another reason for my safissfaction is the EVELO Team, they stay in touch with you after the sale to make sure you are fully comfortable with what you bought.