Privacy Policy
At EVELO, we’re committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.evelo.com], make a purchase, or engage with us in any other way.
1. Information We Collect
We collect the following types of personal and usage information:
A. Personal Information:
- Name, shipping/billing address, email, phone number
- Payment information (processed securely via third-party providers like Shopify Payments, PayPal, etc.)
- Account login credentials, if you create an account
- Information you provide in surveys, product reviews, or support interactions
B. Automatically Collected Data:
- IP address, browser type, device identifiers
- Usage data via cookies and analytics tools (e.g., Google Analytics, Meta Pixel)
- Pages viewed, time spent on site, links clicked
2. How We Use Your Information
We use your information for purposes such as:
- Processing and fulfilling orders
- Communicating with you about orders, support, and promotions
- Customizing and improving your online experience
- Conducting marketing and remarketing (only if you opt in)
- Complying with legal and tax obligations
3. Sharing Your Information
We may share your information with:
- Service providers: Shopify (hosting), payment processors, fulfillment partners, and email marketing platforms like Klaviyo
- Analytics and advertising tools: Google, Facebook, and similar platforms for analytics and retargeting
- Law enforcement or government agencies: Only if legally required
We do not sell your personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Analyze traffic and user behavior
- Serve relevant ads via third-party platforms
You can manage cookie settings via your browser or opt out of ad personalization through tools like YourAdChoices.
5. Data Security
We take data security seriously and implement technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent or object to certain uses
- Request data portability
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at: support@evelo.com
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
9. Contact Us
If you have questions or concerns about this policy, contact us at:
Urban Motion, Inc.
dba EVELO Electric Bicycles
2643 Fairfax Ave
Culver City, CA 90232
support@evelo.com
Updated: June, 17, 2025