Consumer Terms of Purchase
By completing a purchase through our website [https://www.evelo.com], you agree to these Terms of Purchase. These Terms form a binding agreement between you and EVELO Electric Bicycles (“EVELO,” “we,” “us,” or “our”).
1. Order Acceptance
Your placement of an order does not constitute final acceptance. Orders are subject to verification and acceptance by EVELO. We reserve the right to cancel any order due to suspicion of fraud, errors in pricing or availability, or violations of our policies.
2. Pricing and Payment
All prices are listed in U.S. Dollars and are exclusive of applicable taxes and shipping fees.
We accept payment via major credit cards, PayPal, Shop Pay, and financing providers such as Bread (subject to approval).
By submitting your payment information, you authorize EVELO (or our third-party payment processor) to charge the full amount to your selected method.
3. Shipping and Delivery
Shipping costs and estimated delivery times are provided at checkout. Orders typically ship within 1 to 3 business days.
Once shipped, EVELO is not responsible for carrier delays or damages. Title and risk of loss pass to you upon delivery to the carrier.
4. Changes and Cancellations
Orders may be canceled or modified provided they have not yet shipped. After shipment, all changes must be handled through the return process described in our Return Policy.
5. Returns and Refunds
We accept returns within 21 days of delivery, subject to conditions. Restocking fees and return shipping costs may apply.
Please review our full Return Policy for eligibility criteria, instructions, and terms.
6. Limited Warranty
EVELO provides a limited warranty covering manufacturer defects on frames, motors, batteries, and certain other components. This warranty does not cover damage from misuse, wear and tear, improper assembly, or unauthorized modifications.
Full details, including how to submit a claim, are available in our Warranty Policy.
7. Product Accuracy
We strive for accuracy in all product listings, specifications, and imagery. However, we do not warrant that all descriptions or images are error-free. We reserve the right to correct errors or update product details at any time without prior notice.
8. Limitation of Liability
To the maximum extent permitted by law, EVELO shall not be liable for any indirect, incidental, or consequential damages related to your use or inability to use our products. Our liability is limited to the amount paid for the item in question.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. All disputes must be resolved exclusively in the courts of Los Angeles County, California.
10. California Consumer Privacy Act (CCPA) Notice
If you are a California resident, you have the right to request information regarding the personal data we collect, use, and share. You also have the right to request deletion of your personal information, subject to certain exceptions.
For more information or to exercise your rights, please review our Privacy Policy or email us at support@evelo.com.
11. Contact Information
Urban Motion, Inc.
dba EVELO Electric Bicycles
support@evelo.com
2643 Fairfax Ave
Culver City, CA 90232
https://www.evelo.com
Related Policies
Updated: June 17, 2025