Most in-stock orders for the continental U.S. are processed with 3 days, and then shipped via UPS Ground or another major carrier. Once on their way, they should reach their destination within 5-10 business days depending on your location. Compass Tricycles ship FedEx Freight and take a little longer to ensure the safest journey.
Free Shipping on all eBikes
Free UPS Ground Shipping for all EVELO Electric Bicycles.
Fast, Safe, & Reliable.
Our warehouse and fulfillment center are based in Sumner, WA – just a few miles south of Seattle on the West Coast. Most of our orders are shipped directly from there. For estimated transit times once UPS has picked up your purchase from our warehouse, find your location on the map below. Compass Tricycles ship FedEx Freight and generally take 7-14 transit days to arrive at their destination.
Since the Compass Tricycle is a large oversized package, we choose to ship via FedEx Freight and fully assembled. This ensures your new Compass arrives in perfect condition. Please be aware this does may take a few days longer than FedEx Ground, but is well worth the wait. All Compass shipments can be delivered Mondays through Fridays, and offer liftgate service at all residential addresses. Weekend delivery is not available for the Compass Tricycle.
Hawaii & Alaska
We are happy to deliver to customers in Hawaii and Alaska. However, due to higher freight costs we are unable to offer free shipping and there is an additional charge:
- $199 shipping fee per bike to Hawaii & $199 for returns
- $499 shipping for the Compass Tricycle to Hawaii & $500 for returns
- $499 shipping fee per bike to Alaska & $499 for returns
Please note that these are subsidized rates – the actual shipping cost for these locations is higher.
Orders Must be at Least $100 for Free Shipping
We have a flat rate shipping fee of $14 for any order under $100.
Do you ship to Canada?
While we have a lot of loyal EVELO owners all over Canada, the duties had become prohibitively expensive and the logistical challenges involved had made it difficult to provide the buying experience to which our customers are accustomed. We currently do not ship to Canada.
Do you ship internationally?
Unfortunately, at this time we only ship our bikes to the U.S. so we are unable to accept international orders.
How is the bike shipped?
EVELO electric bikes are shipped 95% assembled. It takes a few easy steps to complete the assembly. Step-by-step instructions are included and detailed assembly videos are available for review on our service page. The only exception is the EVELO Compass, which ships fully assembled.
Most models are designed to be assembled by you, so you don’t need to be a bicycle mechanic to put it together. If you have concerns about DIY assembly, we offer professional assembly through a local bike shop in right your neighborhood. Learn more about our various assembly and delivery options.