Free FedEx Ground Shipping for all EVELO Electric Bicycles.
Fast & Free Shipping
Most in-stock orders for the continental U.S. are processed the next business day and then shipped via FedEx Ground, or another major carrier.
Once on their way, they should reach their destination within 3-7 business days depending on your location.
Compass Tricycles ship LTL (Freight) and take a bit longer to ensure the safest journey.
Our warehouse and fulfillment center are based in Sumner, WA – just a few miles south of Seattle on the West Coast. Most of our orders are shipped directly from there. For estimated transit times once FedEx has picked up your purchase from our warehouse, find your location on the map below. Compass Tricycles ship LTL and generally take 7-14 transit days to arrive at their destination.
Since the Compass Tricycle is a large oversized package, we choose to ship via LTL shipping, which ensures they arrive in perfect condition. Please be aware this does take a few days longer than typical Ground shipping, but is well worth the wait. We recommend taking advantage of our complimentary Local Shop Assembly for all Compass orders, as LTL trucks may have difficulty delivering to some residential areas.
Hawaii & Alaska
We are happy to deliver to customers in Hawaii and Alaska. However, due to higher freight costs we are unable to offer free shipping and there is an additional charge:
- $199 shipping fee per bike to Hawaii
- $389 shipping fee per bike to Alaska
Please note that these are subsidized rates – the actual shipping cost for these locations is higher.
Any returns from HI & AK will incur additional return shipping fees. Contact us for details.
Orders Must be at Least $99 for Free Shipping
We have a flat rate shipping fee of $14 for any order under $100.
Do you ship to Canada?
While we have a lot of loyal EVELO owners all over Canada, the duties had become prohibitively expensive and the logistical challenges involved had made it difficult to provide the buying experience to which our customers are accustomed. We currently do not ship to Canada.
Do you ship internationally?
Unfortunately, at this time we only ship our bikes to the U.S. so we are unable to accept international orders.
How is the bike shipped?
EVELO electric bikes are shipped 95% assembled. It takes a few easy steps to complete the assembly. Step-by-step instructions are included and detailed assembly videos are available for review on our service page.
Most models are designed to be assembled by you, so you don’t need to be a bicycle mechanic to put it together. If you have concerns about DIY assembly, we offer professional assembly through a local bike shop in right your neighborhood. Learn more about our various assembly and delivery options.