To ensure you're 100% happy with your EVELO, take 21 days to decide - Risk Free.
If you don't love it, you can return it for free* or exchange for a different bike.
To ensure you're 100% happy with your EVELO, take 21 days to decide - Risk Free.
If you don't love it, you can return it for free* or exchange for a different bike.
No restocking fees on NEW bike purchases & we even cover return shipping. We’re that confident that you will love your new EVELO Electric Bicycle.
If for some reason you are not 100% satisfied with any EVELO product, just let our staff know and we will work with you on a solution, adjustment, exchange, or return. We pride ourselves on our customer service and quality, so if something isn’t right for any reason, just let us know and we’ll take care of it.
We understand the perceived risk of purchasing online and making that leap of faith on a larger purchase. Rest assured, we can always accept a return and offer 100% refund, without restocking fees or return shipping, and yes – it fits back in the box. We promise!
* Open-Box bikes are eligible for a 21-day at-home trial but will incur a restocking fee of 10%.This is due to the extra costs associated with the 23-point inspection as well as the reduced sales price.
To return an Open Box Bike that is not defective or damaged, you must contact EVELO within twenty-one (21) days of your receipt of the bike. The Open Box Bike must have less than seventy five (75) additional miles on the odometer and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).
Any warranty issues must be resolved prior to processing a return. Returns are not allowed after twenty-one (21) days of the delivery date.
Your local bicycle shop can pack the bike for you for their standard labor rate. This is not covered by EVELO, but we can help make arrangements if needed.
Not a problem! However, please note that return shipping is not refundable on accessories and will be deducted from your refund. Send us an email on our Contact Us page with what you need to return, and we’ll send you a label right away.
If you would like to exchange or return your EVELO purchase, you can submit an exchange/return request form by clicking the link below:
Click Here Request an Exchange or Return Authorization
Once we receive this form, we will email you packaging instructions, along with all of the details and instructions you need to return. We’ll automatically generate return labels, and schedule a FedEx pickup from your home, bike shop, or any other location convenient for you on the day of your choosing. If you prefer to drop the bike off at your local FedEx store, let us know and we can certainly accommodate this for you.
If you purchased the Local Shop Assembly, these charges are not refundable. If you choose to have a local bike shop re-package the bicycle for a return, these charges are also the responsibility of the customer and are not refundable.
Refunds are issued to your original form of payment (financing included) within 10 business days of the bicycle arriving at our Warranty facility and undergoing a brief inspection.
Looking for information about the warranty? Click here to go to Warranty Overview & Registration.