Frequently Asked Questions

We've answered the most common customer questions below. Contact us if you have any additional questions.

Local Service & Test Rides

Servicing an EVELO locally is easy. Just let us know if you have a problem by filling out the form on our contact us page and we will connect you with a local shop as needed to get repairs completed. We will handle all the logistics and communication for you.

Take a look at our Service Page for a video on how we handle repairs and service for you from A-Z.

EVELO focuses on Direct To Consumer sales, which give you the best bang for your buck! Since a test ride may not available, we offer a 21 Day No Questions Asked trial period and Free Return policy.

Take a peek at the link below for more details.


https://www.evelo.com/at-home-trial/

Shipping & Assembly

EVELO offers free FedEx Ground shipping to the Continental United States, as well as Alaska and Hawaii. We currently do not ship to Canada or Internationally.

In stock bicycle orders can take anywhere from 2-10 days to arrive to most locations. Refurbished and pre-owned bicycles are shipped within 1 week from purchase date. Take a look at our convenient Shipping Map to calculate your transit time.

Yes! All EVELO models are designed to be assembled by the end user with no special mechanical skills required. We also offer White Glove assembly at your favorite local bicycle shop if you prefer to avoid turning a wrench. Take a look at our Assembly Page for more information on DIY and White Glove assembly options.

Our Solutions Page is a great resource for information, manuals, and documents which are valuable for review both pre and post purchase. Click the link below for full access to our database.

http://support.evelo.com/support/solutions

Pricing & Discounts

EVELO produces Top Tier bicycles at a Mid Tier price point. eBikes can go all the way up to $10k+, so we focus specifically on the $2,000 - $4,000 price point. While there may be some sticker shock, we offer a ton of unique features that make our models quite competitive, such as our Carbon Belt Drive, Mid Drive Motor systems, the NuVinci CVT System, as well as our 4 Year 20,000 Mile Warranty.

EVELO Electric Bicycles start around $2000 for our Hub Motor bicycles, and go up to $4000 for our top of the line Mid Drive electric bicycles.

Take a look at our “Bikes” page on the website using the following link for our full product lineup.


We also have Financing Available if preferred!

Check the top header of our website for our current promotional pricing, offers, and discounts.

Also, take a look at our Open Box bikes for exclusive deals on pre-loved EVELO models.

If you're looking for a number of bikes or working on a group purchase, send us an email or give us a call and we're happy to sweeten the deal.

Order Status & Lookup

You can use our Order Lookup tool to check the status of your order. You will need your email address and the order number that you can find in your confirmation email. 


If you have any issues, send us an email and our team of experts will respond as soon as possible. We're happy to help!