The best electric bike to own is the one you will actually USE. And I use my Evelo Compass all the time! It brings a smile to my face every time.
After a great deal of research, I purchased the EVELO trike, and I couldn't be more happy with my decision. I had a major allergic reaction to a medication several years ago that compromised nearly all of my tendons, causing me to tire easily after prolonged movement, and I wanted something that would permit me to move about with relative ease, while providing stability and ample power. Feeling safe from falling was very important to me, and my EVELO tricycle not only provided me with the ability to be mobile, but also gave me confidence that I would not fall when the tendons on my feet needed to rest. The pedal assist feature is extremely helpful, and when all else fails, I know that the throttle will take me up hills with relative ease--I just sit back and smile while my electric trike does all the work for me!😁
In addition to providing me with much needed balance and power, my trike (who I have named Evie) is beautifully constructed. She looks elegant, and I cannot tell you how many times complete strangers have stopped me while I am out and about just to compliment my ride and ask me about my riding experience. This bike makes me feel safe, is beautiful and functional, and is very comfortable to ride. I love the look and components used in its construction, and I absolutely love the back basket that comes with it--I can haul just about anything I want in it--my small dog incuded!
Last but not least, I feel it would be wrong of me not to include the TREMENDOUS customer service/support I received in my evaluation. From point of sale to delivery, the level of service I received from David, Alex, Maurice, and Justin and countless others, was second to none. They answered all of my questions (often same day) and, because they have a headquarter in the Seattle area, took the time to build and deliver my trike to me. The "white glove" service of building my trike was an option I definitely would recommend any trike customer (who may be directions/technically challenged!) consider. My husband and I had planned to pick it up from a local bike shop, but due to Covid 19 shipping complications, EVELO went out of there way to put my trike together (a service offered to trike owners, because it may be a bit more complicated to do) and then personally delivered it to me. A HUGE thank you to Justin for being so kind and generous in not only doing this for me, but in also spending about 45 minutes to answer my questions once my trike was delivered. Now that's customer service!!
It took me a great deal of time to decide to pull the trigger and purchase my trike from EVELO. I had locally test ridden a competitor's electric trike (Pedago), but found the riding experience (for me) to be a bit wobbley, so on a leap of faith (because Evelo bikes can only be purchased online), I purchased my trike after having read reviews from previous owners, independent bike reviews, and watching YouTube videos on their functionality and form. I highly recommend typing "Evelo tricycle" on YouTube and watching the reviews. It really helped me get a sense of what my trike can do. But knowing that if I was unhappy for any reason that I could return it with a refund on my purchase order, only sealed the deal. That let me know Evelo stands by its product, and it has faith that its customers will, too.
I would not hesitate to buy another Evelo electric bike in the future, and if you are looking for a well-made electric adult tricycle, I hope you consider giving this small company your business. This company sells an exceptional product, and is run by exceptionally good people.
