I was debating between a few bikes. I was lucky to have someone let me test ride the Omega locally before ordering it.
When I test rode the Omega, it took me about 5 minutes to get used to the automatic shifting, then I loved the way it felt. The reason I ended up with the Omega is because the bike checks all my checkboxes:
1. Great Support from costumer service even beyond the purchase.
2. comfortable bike with high torque.
3. Theoretically less maintenance.
4. Ability to test ride the bike with the option of free return if the bike doesn’t meet the needs.
5. 4 years warranty
6 speed. It was important for me to have the ability to ride faster than 20 mph
7. Throttle. Even though having a throttle wasn’t important to me prior to purchasing the bike, I find that I use it often when I want a quick “takeoff” after stopping at a light, or a stop sign.
8. Range. It was important to me that the bike range will be able to cover my commute (22 miles round trip) on a single charge, without needing a second battery.
Riding economically (low pedal assist) the first 11 miles leaves me with about 80% of battery power. The return home (11 miles) uses more battery, because I ride it using more pedal assists. I get home with about 40% battery left and charge the battery in the evening.
The bike is great for my commute and I enjoy it very much.
The costumer service from Evelo, as others have noted, is incredible. I was in contact with them before and after the purchase of the bike. They are very patient and knowledgeable. I love my omega bike.